Support

How do I set up my shop profile?

Go to Settings and tap on your shop name at the top. Here you can enter your shop name, owner name, contact details, GST number, and configure GST settings.

How do I update daily gold rates?

On the Dashboard (Home tab), tap "Update Rates" or the rate card. Enter the 24K rate, and rates for other purities (22K, 18K, 14K) will be calculated automatically. You can also manually adjust individual purity rates.

What is the Exchange Calculator?

The Exchange Calculator handles transactions where a customer brings old gold and takes new jewelry. It calculates the old gold value, new jewelry price, and shows the balance amount to pay or return - all in one screen.

How do I create a PDF quotation?

After calculating a transaction, tap the "Quotation" button. Enter customer details (optional), and the app will generate a professional PDF with all the breakdown details. You can then share it via WhatsApp, email, or any other app.

How do making charge presets work?

Presets save your standard making charges for different jewelry types. Go to Settings > Making Charge Presets to create presets for rings, chains, bangles, etc. When calculating, simply select a preset to auto-fill the making charges.

Does the app work offline?

Yes! SwarnaPro works completely offline. All calculations happen on your device, and all data is stored locally. No internet connection is required for any feature except optional iCloud sync.

How do I enable iCloud sync?

Go to Settings > Backup and Export and toggle on "iCloud Sync". This will sync your data across all your devices signed into the same Apple ID. Make sure iCloud is enabled for SwarnaPro in your device's Settings > Apple ID > iCloud.

How do I export my data?

Go to Settings > Export Data. You can export transactions, rate history, or customer data as CSV files that open in Excel or Google Sheets. You can also create a complete JSON backup of all your data.

Can I disable GST calculations?

Yes. Go to Settings > tap your shop profile > Tax Details. Toggle off "Enable GST" to disable GST calculations. You can also adjust the GST rate if needed.

How is old gold wastage calculated?

Wastage is deducted as a percentage from the gross value of old gold. For example, with 0.5% wastage on Rs.10,000 gross value, the wastage deduction would be Rs.50, giving a net value of Rs.9,950.

What making charge types are supported?

SwarnaPro supports three types of making charges:

• Percentage: A percentage of the gold cost (e.g., 10%)
• Per Gram: A fixed rate per gram (e.g., Rs.500/gram)
• Flat: A fixed total amount (e.g., Rs.2000)

How do I delete all my data?

Go to Settings and scroll to the bottom. Tap "Reset All Data" to permanently delete all transactions, rates, presets, and settings. This action cannot be undone, so consider exporting a backup first.